/SHO-AIR Customer Satisfaction Survey


How Are We Doing?

Please complete the questions where a * is present

 
   
    Your Information
   
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    Questions 5 4 3 2 1
CUSTOMER SERVICE          
    Did we reply to your request within an acceptable time frame *
   
    Please rate the professionalism and experience exhibited in your communication with us  *
   
    Please rate the information and communication provided as to confirmation and tracking *
   
    If you have encountered a service issue or shipment delay, please rate our ability to offer solutions to reduce the affect of the failure *
   
    Please rate the follow up communication provided by SHO-AIR *
   
    Please rate the quality of our written and electronic communication *
   
           
TRANSPORTATION SERVICES 5 4 3 2 1
    Pickup Services          
    Were we On-Time? *
    Please rate the professionalism of the driver who made the Pickup(if applicable) *
   
    Delivery Services          
    Were we On-Time?  *
    Condition of the shipments received *
    Please rate the professionalism of the driver who made the delivery (if applicable) *
   
    Please rate our on-site representative at the venue (if applicable). Was he or she available and resourceful? *
   
    What services do you use? *          
    Airfreight          
    LTL Ground          
    Truckload          
    Special Handling Van Line          
    International          
    Warehouse storage          
    Tradeshow Logistics Auditing          
    Show Book Management          
   
           
PRICING 5 4 3 2 1
    Do you consistently receive estimated pricing for your shipments  * Yes   No          
   
    If yes, Please rate us on the comparison of quoted vs actual  *
   
    Please rate your opinion of our overall pricing per your experience  *
   
             
INVOICE 5 4 3 2 1
    Did you receive your invoice in a timely matter?  * Yes   No          
   
    Was your invoice accurate?  *
   
             
OVERALL PERFORMANCE 5 4 3 2 1
    Please rate your overall experience with us  *
   
    Would you recommend us to another exhibitor based on your experience?  * Yes   No          
   
    Please Leave any Comments or suggestions about our service and how we may better serve you          
   
   
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